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Returns and Order Cancellation Policy


Product Returns Due to: Damaged Items / Incorrect Items / Incorrect Quantity of Items

  • Damaged Items: If you believe that you have received a damaged item, please call Rock Hound immediately at (530)913-6697 and give an explanation. Upon review, our sales team will issue return shipping instructions.

  • Damage Due to Shipping: If the product was damaged during shipping, you must report such damage to Rock Hound immediately. When damage occurs during shipping, all packaging materials must be kept and photographed so we can place a damage claim with the carrier.

  • Shipping Errors:  Incorrect or Missing Parts: If you believe that Rock Hound has shipped the incorrect part(s), or if an item is missing from your order, contact Rock Hound at (530)913-6697 for return shipping instructions. If it is determined that Rock Hound was at fault, the replacement or missing parts will be shipped free of charge using the original shipping method.

All claims must be reported within 7 days of receiving the shipment. Please have the order number available when you call.

Product Returns for Refund:

If you decide to return an item for refund, the following details apply:

  • Returns must be made within 30 days of the date of purchase.

  • Returned items must be in new, unused condition and are subject to inspection by Rock Hound.

  • The returned item must never have been installed.

  • The returned item must be in the same new condition as when it was originally sold. For example, the item must not be painted, used, abused, or altered in any way.

  • Where applicable, the product must be returned in the original packaging.

  • All returned products are subject to a restocking fee of 25%.

Return Shipping Details:

  • Customer is responsible for all shipping charges associated with the return of the item.

  • Products damaged or lost during the return shipping process are the full responsibility of the customer and the shipping company in which the customer chooses.

  • Copy of original order should be included with the returned item

Refund Processing:

  • Refunds will be issued upon receipt and acceptance of the product by Rock Hound.

  • The amount refunded will cover the price paid for the product.  Shipping is not refundable.

Cancelling an Order:

If you need to cancel an order, please call us at (530)913-6697 immediately. You must speak to someone to cancel an order.

  • If your order has not yet shipped out, we will refund the full order amount.

  • If your order has already shipped out, you must return the order using the Product Returns for Refund procedure/requirements explained above. Please note: shipping charges are not refundable.

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